Shipping policy

Shipping Location

We ship from our own location in Fontana, California, to addresses within the United States only, including Alaska, Hawaii and US territories. We do not ship internationally.

Processing Time

Orders placed before 6:00 PM on a business day are picked up the same day. Processing takes 1 to 3 business days before the parcel leaves us.

Estimated Delivery Time

Delivery takes 7 to 15 business days after your order ships, so 8 to 18 business days in total. These are estimates based on carrier performance, not guaranteed dates.

Shipping Costs

Standard shipping is free on every order. There are no handling or service fees added at checkout.

Fulfillment

Orders are fulfilled from our own warehouse in Fontana, California. Every order ships from this single location, so there is one place to check if something needs to be traced. Items are picked and packed there before being handed to the carrier.

Order Tracking

We email you a tracking number as soon as your order ships. You can also use the Track Your Order link in the menu. Tracking can take a day or two to start updating after the parcel is collected.

Incorrect Address

Check your address before you confirm the order. If it is wrong, email us before the order ships and we will correct it. Once a parcel has shipped we cannot change the address. If it comes back to us because the address was wrong, we contact you and resend it at no extra cost.

Lost or Delayed Packages

If your order has not arrived within 18 business days, email us with your order number and we will chase the carrier. If tracking has not moved for 10 business days, we treat the parcel as lost and either resend it or refund you.

Damaged Packages

Email us within 30 days with your order number and a photo of both the item and the outer packaging. We replace the item or refund you, and we cover the return postage.

Order Changes & Cancellations

You can change or cancel an order at any point before it ships. Email us with your order number. Once the parcel has shipped the order cannot be changed or stopped, and it falls under the Return & Refund Policy instead.

Marked delivered but not received

Check around your property and with neighbours first. If it has not turned up after two business days, email us and we will open an investigation with the carrier.

Contact

Business Name: Handpod
Email: support@handpod.shop
Telephone: +1 (410) 916-4984
Business Address: 8375 Sultana Ave Unit 2, Fontana, CA 92335, United States
Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM

Last updated: 12 August 2026