Orders
How do I place an order?
Choose your item, pick any options such as colour or size, add it to your cart and check out. You do not need an account. Guest checkout is available.
Will I get an order confirmation?
Yes. A confirmation email goes out as soon as your payment goes through. If it has not arrived within an hour, check your spam folder, then email us.
Can I change or cancel my order?
Yes, as long as it has not shipped. Email support@handpod.shop with your order number as soon as you can. Once a parcel has shipped we cannot change or stop it.
How do I check my order status?
Use the Track Your Order link in the menu and enter your tracking number. We email that number to you when the parcel ships.
Shipping & Delivery
Where do you ship?
Within the United States only, including Alaska, Hawaii and US territories. We do not ship internationally.
How much is shipping?
Standard shipping is free on every order.
How long will delivery take?
We process orders in 1 to 3 business days. Delivery then takes 7 to 15 business days, so 8 to 18 business days in total. These are estimates, not guaranteed dates.
What if my parcel is late or lost?
If it has not arrived within 18 business days, email us with your order number and we will chase the carrier. If tracking has not moved for 10 business days, we treat the parcel as lost and either resend or refund it.
What if I entered the wrong address?
Email us before the order ships and we will correct it. After it ships we cannot change the address. If the parcel comes back to us, we contact you and resend it at no extra cost.
My tracking says delivered but nothing arrived.
Check around your property and with neighbours first. If it has not turned up after two business days, email us and we will open an investigation with the carrier.
Payments
What payment methods do you accept?
Depending on availability during checkout, we may accept Visa, Mastercard, American Express, Discover, Diners Club, JCB, Maestro and Visa Electron.
What currency are prices in?
All prices are in US dollars. If your card was issued outside the United States, your bank may convert the amount and add its own fee.
When is my card charged?
When you place the order, not when it ships. If the payment does not go through, the order is not created.
Is checkout secure?
Payment is handled inside Shopify's checkout over an encrypted connection. We never see or store your card number, and we will never email or phone you to ask for it.
My payment was declined. What happens now?
No money is taken and the order is not placed. Check your card details and try again, or use another card. A declined attempt can show as pending on your statement for a few days before it clears on its own.
I was charged twice.
Email support@handpod.shop with your order number. If it turns out to be a duplicate charge, we sort it out with the payment provider and refund the extra one.
Returns & Refunds
How long do I have to return something?
30 days from the date your order is delivered.
What condition does the item need to be in?
Unused, in the condition you received it, and in its original packaging with any tags and accessories. You also need your order number.
What cannot be returned?
Items that have been used, worn, washed or assembled. Items missing their original packaging or parts. Bath and personal care items once the seal is broken. Anything reported more than 30 days after delivery.
Who pays for return postage?
If the item arrived damaged, faulty or wrong, we do, and we send you a prepaid label. If you changed your mind, the return postage is yours to cover.
Do you offer exchanges?
Yes, where we have the stock, for items that arrived damaged, have a manufacturing defect, or were sent in error. Contact us before returning anything. If we cannot exchange it, we refund you instead.
How long does a refund take?
Once your return reaches us we refund within 5 to 10 business days, to the payment method you used. Your bank may take a few more days to show it.
Is there a restocking fee?
No.
How do I start a return?
Email support@handpod.shop with your order number and what you want to return. We reply within one business day with the return address and instructions. Please wait for that reply before sending anything back.
Customer Support
How do I contact you?
Email support@handpod.shop or call +1 (410) 916-4984.
When will I hear back?
Within one business day. Our hours are Monday to Friday, 9:00 AM to 5:00 PM. Messages sent over the weekend are answered on the next business day.
Do you have a phone line for orders?
Orders are placed through the website only. The phone number is for support questions during our opening hours.
Contact
Business Name: Handpod
Email: support@handpod.shop
Telephone: +1 (410) 916-4984
Business Address: 8375 Sultana Ave Unit 2, Fontana, CA 92335, United States
Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM