Accepted Payment Methods
Depending on availability during checkout, we may accept payment methods including:
- Visa
- Mastercard
- American Express
- Discover
- Diners Club
- JCB
- Maestro
- Visa Electron
Payment Currency
All prices and charges are in US dollars. If your card was issued outside the United States, your bank may convert the amount and add its own fee. That fee comes from your bank, not from us.
Payment Processing
Your card is charged when you place the order, not when it ships. If the payment does not go through, the order is not created and nothing is taken.
Secure Payments
Payment is handled inside Shopify's checkout over an encrypted connection, and card data is processed by the payment provider rather than by us. We never see or store your card number, and we will never email or phone you to ask for it.
Billing Information
The billing name, address and phone number you enter must match what your card issuer holds. We use those details to verify the payment and to contact you about the order. If we cannot verify them, the order may be delayed or cancelled, and we email you either way.
Payment Verification
Some orders are held for a short verification check before we confirm them, usually where the billing and delivery details do not match. If that happens we email you to confirm one detail. If we cannot verify it, we cancel the order and refund it in full.
Shipping Charges and Payment
Standard shipping is free, so no delivery charge is added to your payment. Sales tax is calculated at checkout from your delivery address and shown before you confirm. The total you see at checkout is the total you pay.
Fraud Prevention
Orders are screened automatically for signs of fraud. If an order is flagged, we may email you to confirm a detail before we ship it.
Refunds
Refunds are returned to the card or wallet you paid with. Timing, eligibility and the return process are set out in full in the Return & Refund Policy.
Failed or Duplicate Payments
If a payment fails, the order is not placed and no money is taken. Check your card details and try again, or use another card. A declined attempt can still show as pending on your statement for a few days, but it is not a charge and it clears on its own.
Duplicate or Pending Charge
If you see a charge you do not recognise, or the same charge twice, email support@handpod.shop with your order number. We check it against the payment provider's records and refund any duplicate.
Order Cancellation Due to Payment Issues
We cancel an order if the payment is declined, if verification fails, or if fraud screening flags it and we cannot resolve the flag with you. In every case we email you to explain, and any amount taken is refunded in full.
Contact
Business Name: Handpod
Email: support@handpod.shop
Telephone: +1 (410) 916-4984
Business Address: 8375 Sultana Ave Unit 2, Fontana, CA 92335, United States
Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM
Last updated: 12 August 2026