Refund policy
Return Eligibility
- Return window: 30 days from the date your order is delivered.
- Condition: unused and in the same condition you received it.
- Packaging: original packaging, with any tags and accessories included.
- Proof of purchase: your order number.
- Exclusions: used, worn, washed or assembled items, and opened bath or personal care items.
Return Period
You have 30 days from delivery to start a return. Returns reported after that window are not accepted. The date used is the delivery date on the carrier's tracking, not the order date.
Items That Cannot Be Returned
Items that have been used, worn, washed or assembled. Items missing their original packaging or parts. Bath and personal care items once the seal is broken. Anything reported more than 30 days after delivery.
Damaged, Defective, or Wrong Items
Email us within 30 days with your order number and a photo of the item and its packaging. We send you a prepaid return label and either replace the item or refund you in full. You pay nothing in this case.
Restocking Charges
We do not charge a restocking fee. Eligible refunds are paid in full with no deduction, other than return postage where that cost is yours to cover.
Return Shipping Cost
If the item arrived damaged, faulty or wrong, we cover return postage and send a prepaid label. If you changed your mind, return postage is yours to cover.
Refund Processing
Once your return reaches us we refund within 5 to 10 business days, to the payment method you paid with. Your bank may take a few more days to show it. If it has been longer, check with your bank first, then email us and we will send you the refund reference.
Return Method
Returns are sent back by mail. Email us first and we reply within one business day with the return address and instructions. Please wait for that reply before sending anything back, and do not use the address printed on the parcel you received.
Return Address
Write your order number clearly on the outside of the parcel, or on a note inside it. Returns arrive without any way to identify the sender, and without the order number we cannot match your parcel to your order, which delays the refund. We confirm the return address by email when you start a return.
Exchanges
We exchange items that arrived damaged, have a manufacturing defect, or were sent in error, provided we still have the item in stock. Contact us before sending anything back. If we cannot exchange the item, we refund you in full instead.
Order Cancellations
You can cancel any time before your order ships. Email us with your order number and we cancel and refund it in full. After it ships, cancellation is no longer possible and the return process applies.
Refused Deliveries and Undeliverable Orders
If a parcel is refused, or comes back to us because it could not be delivered, we refund the order once it reaches us. Where the parcel came back because the address was wrong, we contact you first and offer to resend it at no extra cost.
Late or Missing Refunds
If your refund has not arrived within 10 business days of your return reaching us, check with your bank or card issuer first, since they can hold a refund after we release it. If it still has not appeared, email us with your order number and we will send you the refund reference.
If your order never arrives
That is covered by the Shipping Policy rather than a return. Email us and we will resend or refund the order.
Contact
Business Name: Handpod
Email: support@handpod.shop
Telephone: +1 (410) 916-4984
Business Address: 8375 Sultana Ave Unit 2, Fontana, CA 92335, United States
Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM
Last updated: 12 August 2026